Composed of civil service employees and uniformed service members, the Thrift Savings Plan is a Congress-mandated program (under the Federal Employees’ Retirement System Act of 1986) that provides comprehensive investment and savings plans to its nearly 5 million participants. The TSP.gov website is its online portal, wherein enrolled members can access essential information about various TSP funds and plans, manage their account, and use the specialized investment calculators.
All enrolled TSP members have their own unique 13-digit account number which they can use to log onto the site. The online portal can be accessed from the TSP homepage at www.TSP.gov (there’s a login button at the upper right corner of the screen).
Below is the step-by-step log-in process for TSP members.
1. Once they’ve landed on the log-in page (www.tsp.gov/tsp/login.shtml), members are prompted to provide their 13-digit account number OR their user ID, plus their Web password.
2. Do take note that the system automatically masks (i.e. replaces the entered characters in the input fields with dots instead of the characters themselves) what the user enters for security. Those who want to verify what they entered can click on the “Unmask” tab.
3. Enter the password and click on the “Log In” button.
What to Do for Lost/Forgotten Passwords
For people who have forgotten their passwords, they should contact the TSP by calling 1-TSP-YOU-FRST and filing in a request for a new Web password. The new password will be sent through post- not over the phone or through email. This is to ensure the security and privacy of the TSP member.
After receiving the new Web password and entering it onto the login screen, the user will be prompted by the TSP system to create a new one.
Important: Since the new password will be sent to the member’s address, it is important that this information is updated. Members who changed addresses should contact their agency to have their addresses updated. They can also use the agency’s own electronic system to edit/update their addreses.
Some Important Things to Consider
TSP members can either use their 13-digit account number to log in. But in the interests of safety and convenience, they are encouraged to create their own User ID (this can be done after logging onto their accounts).
While TSP has a number of security safeguards on the site, TSP members should ensure that there is no keylogger/malware/virus on their computers. The presence of these can severely compromise a member’s TSP account.
Those who have trouble logging in should update their internet browsers regularly. TSP have a lot of security features that might not work correctly on older browsers.
Take note that the IP address used during log in session should remain the same throughout the session. Some ISPs (Internet Service Providers) often randomly change the IPs of their users for safety. But these changing IPs can cause an error for the TSP system, thus preventing the member from accessing his or her account.
People who joined TSP prior May 2007 are encouraged to get new passwords.